The Health Centre, Abercynon

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HOW DO I...

Obtain Telephone Advice ?

Doctors: 01443 740447

The lines become very busy in the morning, especially between 9.00 and 10.30am.

If your call can wait, please phone in the early afternoon. If you wish to speak with the doctors please phone at around 11.30am or arrange a convenient time with the receptionist. Please do not use the telephone to request repeat prescriptions as this can lead to errors and blocks the telephone lines.

HOW DO I...

Make Non-Urgent Appointments ?

Doctors' Consulting Hours

9.00am to 12 noon each weekday, 4.00 to 6.00pm each weekday, except Thursday. These surgeries are by appointments only.

The above consulting hours are by appointment in advance. Consultation times soon become booked, so please allow plenty of notice. Book one appointment per person. If you feel you need more time with the doctor ask the receptionist for a longer appointment. You may choose to see any of the three doctors but try and avoid changes especially during the course of one illness or problem. We do try to keep appointment times but in the nature of the job, there are bound to be delays - please be patient, it may be your turn next for extra time with the doctor.

If you cannot keep your appointment, please cancel in time for it can then be given to another patient.

HOW DO I...

Make Urgent Appointments ?

At the end of each surgery we can set time aside for those who need to be seen on the same day. Please do not use this facility if your problem can wait for another day.

HOW DO I...

Obtain Home Visits ?

If you are too ill to attend surgery you can request the doctor to call. We appreciate that illness cannot be timed, but for non-urgent cases please telephone before 10.30am so that the doctors' visits can be planned. If the problem is urgent please make it clear to the receptionist. For all calls you will be asked to give brief details and your telephone number.

Try to be reasonable in your request for home visits. It is much easier for the doctor to assess and examine you in the surgery. Remember that in the time it takes to do a home visit he could see about five patients in the surgery. Lack of transport should not be a reason for a home visit.