The Health Centre, Abercynon
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Complaints Procedure

If you have any complaint or concern about the service that you have received from the doctors or staff working for this practice you are entitled to ask for an explanation. We operate an informal, in-house procedure to deal with your complaints. This procedure does not deal with matters of legal liability or compensation. In some cases the in-house procedure is not an appropriate form of investigation, in which case you will be referred to the appropriate authority.

The procedure does not affect you right to make a formal complaint to the NHS Business Service Centre, Local Health Board or Community Health Council if you so wish. Nor does it affect your right to seek compensation in law.

If you wish to make a complaint, please telephone or write to the practice manager. Full details will be taken and a decision made on how best to undertake the investigation.

Your complaint should be addressed to:

Mrs Ann Brown
Practice Manager
The Health Centre
Ynysmeurig Road
Abercynon
CF45 4YB
(Telephone 01443 740447)

Mrs Brown will ensure that it is investigated as thoroughly and speedily as possible.

We aim to report back to you within two weeks, although in some cases more time may be required.

You may be offered an appointment for a meeting with the doctors to discuss your complaint in more indepth and you can bring a relative or friend for company. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.

NHS Business Services Centre
5th Floor
Churchill House
Churchill Way
Cardiff
CF10 2TW
 Tel: 029 2040 2402

Local Health Board
Ynysmeurig House
Navigation Park
Abercynon
Mountain Ash
R.C.T.
CF45 4SN

Community Health Council
Hollies Health Centre
Swan Street
Merthyr Tydfil
Mid. Glam.
Tel: 01685 382644